In these terms and conditions, we use "Butler", "Site", "Platform", "we", "our", "us", "Butler +", "BMS", "Butler Management System", "Service Provider" interchangeably to refer to ourselves, Mayfair Enterprises Limited & Butler Asia Tech Limited. We refer to you as "Client", "Service Provider", "Property Manager", "End-user" or "user" or "customer" or "resident" and this shall include any individual person, firm, company or body which places an order with Butler or uses our services. While we strive to do our best and provide quality services to our Clients, our services are provided subject to the terms and conditions set out herein.

Acceptance of Terms and Conditions

By using any of our platforms including but not limited to our mobile app, website, Instagram, Facebook, LinkedIn, WhatsApp, Chat platforms or other similar social media channels (collectively referred to as "Platform") to subscribe our service each time, you confirm that you have read and understood and agree to the terms and conditions herein contained.

By registering as a member of Butler, you agree to be bound by all of the terms and conditions herein contained, including any amendments made to them from time to time.
If you do not agree to these terms and conditions, we regret that we will not be able to provide you with our services and you will not be able to be registered as a member of Butler.
Butler reserves the right at any time to update, revise, supplement and otherwise modify these terms and conditions and to impose new and/or additional rules, policies, terms and/or conditions on your use of the Platform and our services. Your continued subscription and use of our services constitutes your acceptance of all such additional terms.
These terms and conditions constitute the entire agreement between you and Butler and supersede all prior representations, agreements, statements and understandings whether verbal or in writing.

Service Provider Agreement

The Service Provider agrees to provide a digital home concierge access under the Service Provider's trade name "Butler" to owners and/or occupants of the Units at the Property (the "End-users"), the scope of such Services subject to the terms and conditions of this Agreement.
The services to be provided shall be the provision of the Butler's Digital Home Concierge or Concierge 2.0, a trusted chat system (either in the form of a WhatsApp chat) to provide arrangements for home-related or building related services (the "Chat Service") for the End-users and Butler Management System ("BMS") to the Property Manager.
Data obtained by the Service Provider in providing its services shall be the property of the Service Provider. It shall be the sole right and responsibility of the Service Provider to ensure any such data is dealt with according to the Service Provider's Data Privacy Policy, Personal Information Collection Statement, and in compliance with all relevant data privacy laws and regulations.
The Service Provider shall provide and carry out the Chat Service so requested by the End-Users with due diligence, integrity, good faith and in good and workmanlike manner.

Registration

You are required to register with our Platform before placing any order for services. During registration:

You must provide us with accurate, complete and up to date registration information.
You must safeguard your own username and password.
You authorize us to assume that any person using the application with your username and password is either yourself or a person you have duly authorized.
We have absolute discretion to refuse registration of a potential Client and to terminate the registration of any Client for any reason.
You must inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively.

The Privacy Policy

Our Privacy Policy sets out the manner in which Butler will collect, hold and protect information about you when you use our Platform and services. Please refer to details in the Privacy Policy page.

You agree that we may share with third party service providers certain personally identifiable information for the purpose of rendering our services to you, including:

Name, email, mobile phone number, demographic information
Device information, location and network carrier
Specific request or instruction for booked sessions
Any other relevant information for Butler to render services to you

Security

We are committed to ensuring that your information is secure.
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The terms and full details of Butler's Privacy Policy are posted on our Site at www.butlerasia.com, and they are incorporated by reference and form part and parcel of these terms and conditions.

No Attribution of Personal Views Expressed by Butler Staff

We provide services free of any political considerations, and we train and require our staff to perform services with quality standards and in a professional manner. Any personal view or political stance expressed by any Butler staff in the course of their performance of services shall be entirely on their own account and shall not be in any way attributed to Butler.

Cancellation and Termination

For core services and sessions below 5 service hours, full price will be charged if cancellation is made less than 48 hours before the start of the confirmed session. Free cancellation and amendment earlier than 48 hours is allowed.
For deep cleaning or value-added services or sessions above 5 hours, full price will be charged if cancellation is made less than 5 days before the confirmed session.
For Clients under monthly subscription plans, either Butler or Client may terminate the services at any time, but in case Client terminates, full 1 month fee will be charged and no refund will be given.
Credits are non-refundable. If a user wishes to terminate their credits, the remaining balance will be forfeited. Refunds will only be granted in exceptional circumstances.
All credits have a 1-year expiration period from the date of purchase, unless otherwise stated at the time of purchase.

Liability for Damaged and Lost Items

Our liability for losses you have suffered, as a result of proven fault (substantiated with evidence such as video or photos) on the part of our service staff, is strictly limited to the fees you have paid for the session of services ordered.
This limitation does not include or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
Butler shall not be responsible for any indirect or consequential losses, including but not limited to any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or waste of management or office time.
Client should notify Butler promptly within 24 hours upon completion of the session where any breakage or damage was discovered.

Events Outside Control

Butler will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations or services that is caused by events outside our reasonable control ("Force Majeure Event"). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control including strikes, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic or other natural disaster, impossibility of use of transport or telecommunications networks, and acts or regulations of any government.

Payment Terms

We accept Visa, MasterCard, American Express and online bank transfer for payment.
All monthly subscriptions will be automatically renewed and charged on a monthly basis via bank account or credit card autopay unless Client informs us in sufficient time in advance to cancel.
Our acceptance of Client's tender for payment does not automatically confirm the availability of our services, which shall always be subject to the availability of our staff and Butler's ultimate discretion.
Butler reserves the right to change the payment terms for any order without prior notice.

Governing Law

These terms and conditions shall be governed and constructed by the laws of The Hong Kong Special Administrative Region of the People's Republic of China, and Client and Butler Asia agree to submit to the exclusive jurisdiction of the Hong Kong courts.

General

While we make every effort to ensure that details of our services, including prices, listed on our Platform are up to date, prices of our services are subject to change without prior notice. All prices are charged according to the rates applicable on the day of your order. We reserve our right to reject an order or discontinue any of our services in circumstances that may render us unable or impracticable to provide the services required.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at [email protected].